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About Us This web site is owned and operated by Carpet and Flooring Tools who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Please Note picture's are taken by ourself's or given to us by the manufacturers, They are for reference only and products supplied may differ slighty but quality will not.

Our Contact details:
Carpet and Flooring Tools
Unit 8, Ballard Business Park Cuxton Road Strood Kent ME2 2NY United Kingdom
Phone: 01634 720 411
Email: sales [at] carpetandflooringtools [dot] co [dot] uk
VAT No. 799 2319 75

Company number: <Put company number here>

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling UK mainland £5.95p Orders over £60.00 + VAT Free Posted, any highlands, islands, Ireland and anywhere else in the world please contact first for shipping costs, please dont complete checkout by cliking on UK mainland if you live in Zones 2 & 3 YOU MUST KNOW WHERE YOU LIVE !

Zone 1- England Main Land, Parts of Scotland- ok unless listed below by post codes all these must ring first to arrange shipping cost first.

Zone 2- Highlands, Islands of scotland and post codes IV, HS, AB, KA27-28, KW, ZE, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, Isle of Wight PO30-41, Ring for price.

Zone 3- NI, Isle of man, Isles of Scilly, BT, TR21-25 Ring for price.

Please if you are in Zone-2 + 3 Please ring or E-Mail first for a quote just in process of sorting out pricing

Delivery Schedule We will normally send your order to you in 1-3 business days.

All goods are packed by 2 people so mistakes dont happen.

You must inform us within two working days of delivery if the goods are lost, missing or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

All deliveries must be signed for upon receipt.

The Courier will attempt to deliver 3 times after that it will come back to us and you will then be responsable for re-delivery costs

If sent by Royal Mail they may only attempt to deliver once and leave a card for you to arrange.

If you pay by PayPal we can only deliver to the invoice address only no alternative's it's their rules, no next door etc.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01634 720 411 (International +44 01634 720 411) or fax us on or write to us at Unit 8, Ballard Business Park Cuxton Road Strood Kent ME2 2NY United Kingdom

Privacy Policy Carpet and Flooring Tools do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition. Box or any other packaging undamaged in any way. There will be a 20% re-stocking fee.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Please Note: If you dont agree to anything on this page dont buy from us, when you checkout you must agree to terms and condions.

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